# Frequently Asked Questions
# Which operating system/resources do I need to use the SEQ Platform?
The SEQ Platform is a cloud based software. You can use it on any computer that can run the most recent versions of Chrome or Firefox web browsers.
# Which file types can I use to start analysis with the SEQ Platform?
You can upload the raw data files generated by the sequencing platform. We currently accept FASTQ and BAM files as well as VCF files.
# Where is my data stored?
We have servers in Türkiye and the EU. Our servers in Türkiye are used to store only the data of the users based in Türkiye. The data for users based outside of Türkiye is stored within our servers in the EU. We can deploy servers in other countries or at your premises to comply with the local regulations. For detailed information, you can always contact our support team.
# How often do you update related database sources?
Depending on the database, we update our sources weekly, monthly, or whenever the database releases a new update.
# I want to use a custom kit. Can the SEQ Platform analyze my samples?
Yes. The SEQ Platform is kit-agnostic. We can add any kit from any provider if you provide us some basic information e.g. covered genes, primer/probe sequences, and coordinates.
# I want to change my sequencing platform. Will I be able to access my old data?
Yes. The SEQ Platform can analyze data from any sequencing platform, and your results are always accessible and compatible with each other.
# How long does it take to analyze a WES sample?
After you upload the data, it usually takes around five hours. The SEQ Platform uses an infinitely scalable architecture. Therefore, the analysis will take around the same time frame even if you want to analyze 1 or 50 samples.
# What are the licensing options?
In the SEQ Platform, you can create a “main center" account and add as many users as you like under this center for free. All of these users can access the same data in real time. You will still be charged on "per sample" basis.
# What is your data storage policy?
The standard package includes storage of the processed data for 5 years and the raw data for 1 year. This allows you to re-analyze your data within the first year and access the results for 5 years.
# What are the pricing options?
We apply a "per sample" charge and the pricing depends on the sample (i.e. a small targetted panel such as BRCA will cost significantly lower than a WES sample). We also offer pre-purchase options at reduced prices. Please contact our sales team at sales@genomize.com for more detailed information.